GENERAL APPLICABLE CONDITIONS FOR CONTRACTING PROGRAMS AND ACCOMMODATION
Rafa Nadal Academy by Movistar & Rafa Nadal Sports Centre
1. The general conditions detailed in this document are applicable for the contracting of:
a. Sports Programs with the Rafa Nadal Academy by Movistar & Rafa Nadal Sports Centre (hereinafter RNA), developed by CENTRE ESPORTIU MANACOR S.L. Said program may or may not include accommodations, maintenance and/or supervised services in the RNA facilities.
b. Accommodation at RNA.
2. RNA is responsible for providing the services for each program hired for the son or daughter (hereinafter Player) of the father, mother or guardian (hereinafter Client). If the person who performs the sports program or stays at RNA is an adult, for the nomenclature of this document Client equal to Player and vice versa. The Client declares to know the characteristics of the facilities, as well as the content of the tennis program(s) and/or education offered by RNA respectively and is/are contracted in this act.
3. The following two documents are part of this contract:
a. Economic Conditions, (Booking Confirmation) where the price, rate, cancellation conditions, arrival and departure date, due dates and payment methods of the chosen programs are explained.
b. Code of Conduct, where the rules of coexistence are established that guide the behavior of the RNA community. Not applicable to adult’s programs or accommodation.
4. The Client undertakes to comply with the payment terms set out in the Economic Conditions document, to which the Player respects the rules contained in the Code of Conduct, as well as the internal complementary regulations, in effect during the duration of the program and is given to the Player upon arrival.
5. RNA can provide Players with an invitation letter and the confirmation of registration necessary to obtain a visa. RNA is not directly involved, nor it is responsible for the process for visa application, nor for its delay, concession or rejection. Neither is involved in the decision-making process of the application. The Client is solely responsible for processing the necessary permits to formalize the Player’s stay in Spain and to obtain the necessary permits. The Client can count on the support of the department assigned by RNA, without this implying assumption of responsibility by the previous ones, if so requested.
6. The Client authorizes RNA to carry out activities with the Player outside the center to attend recreational activities, accompanied by coaches, teachers or guardians.
7. The Player is covered by a health insurance policy issued by one of the leading insurance companies in Spain. The copy of the conditions of said policy, including the limits of coverage of the service is available to the Client. Not applicable to adults and children with NO BOARDING program, only applicable for supervised children having contracted weekly tennis programs.
8. In the event that the Player requires medical attention, must be hospitalized or operated on, and RNA personnel can’t locate the parents or guardians, or in case of emergency, RNA is authorized to make the decisions that are most appropriate for the health of the Player, based on the medical recommendations.
9. The Client who hires a tennis and/or education program, assumes the full and exclusive responsibility for the risks involved in the practice of the sport, as well as those related to the transportation in RNA vehicles or in any type of transportation, be it public or private. The Client, Parents or legal guardians of the Players choose, voluntarily, and expressly authorize the Players to participate in the program knowing the risk inherent with sports or recreational activities, which could involve long-term injuries, incapacitating injuries or even death.
10. The enrollment in the program implies full acceptance on behalf of the Player and the Client. RNA reserves the right to use photographs, videos or any other material obtained from the Players during their participation in the program, either for RNA or projects done with third parties by RNA. These materials may be used for advertising purposes (unless the Players and/or Parents or Guardians express otherwise in writing).
11. For the security of our Players, personnel and visitors, RNA makes use of surveillance cameras. This material may be controlled/observed at any time by authorized personnel of said centers.
12. The Client agrees to pay, in accordance with the rates and payment methods established in the Economic Conditions document, the corresponding amount for the program including other expenses and supplementary services agreed to between the parties.
All the prices that appear in the Economic Conditions document include the corresponding taxes.
13. The spot in the contracted program can only be confirmed at the time the first payment is received and by accepting de present documents by the Client with the General Conditions, as well as the Economic Conditions and the Code of Conduct, also accepted at the end of the purchase of the program.
14. If the payment of one or any of the fees provided in the Economic Conditions document is not made within the terms of this agreement, RNA reserve the right to cancel the enrollment of the Player for the contracted program(s).
15. RNA reserves the right to permanently expel the Player according to the behavior policy established in the Code of Conduct document, in which case, the cancellation policy in effect under the Economic Conditions document will be applied, considering the termination notice 0 days in advance.
16. In the event that the Client decides that the Player should not continue with the contracted program, terminating his/her attendance, the cancelation policy that appears in the Economic Conditions document will be applied.
17. Other specific conditions:
a. RNA is not responsible for the loss, theft or robbery. We do not recommend brining valuables inside the facilities.
b. All candidates must complete the medical form provided by RNA, as well as a copy of the vaccine book and any special educational needs (not applicable to adults). It is the responsibility of the parents or guardians to send any relevant medical information, including previous sports injuries, pertaining to the medical history of the Player who may have special needs or that may suppose a problem during the Player’s stay at RNA or during the practice of a sport.
c. The company has information about food allergies that is available when Players register for the program. A medical certificate confirming this diagnosis of food intolerance or allergies is necessary, (not applicable to adults).
18. For the purposes of the provisions of the Organic Law 15/1999, dated December 13th, the Protection of Personal Data (LOPD), we inform you that your personal data, and those of the Player that appear in this document, as well as those obtained as a consequence of the Player’s school or sports trajectory in this center, including health data, are incorporated into a file under the responsibility of RNA in order to carry out accounting, academic and administrative management. We also inform you that your personal identification and banking information are communicated to the banking establishments with whom we work with for the collection of RNA fees. This data is treated with absolute confidentiality and applies the security measures established in the LOPD and the developing regulations. In any case, you can exercise your rights of access, rectification, cancellation and opposition, providing your identification before: RNA, Ctra. Cales de Mallorca s/n Km 1.2, Torre dels Enagistes, 07500 Manacor, Balearic Islands, Spain or by sending an email to: playersdesk@rafanadalacademy.com
19. Adults will be accommodated always at Rafa Nadal Sports Centre. Check-in will be from 15.00 h and check-out before 11.00 h midday. Only 1 extra bed, for children until 13 years old, will be possible in a twin room, it will be on request and with extra supplement. No pets are allowed.
20. The parties submit to any discrepancy arising from or in relation to this agreement that may arise or in relation to this agreement to the exclusive jurisdiction of the Courts of Palma de Mallorca by wavering any other jurisdiction that may correspond to them and that are applicable by Spanish law.
AUTHORIZATION of the father, mother or guardian of the minor:
The Client as the father/mother/legal guardian of the applicant Player, gives the authorization so that the Player resides and/or assists at RNA, during the agreed stay of the program, in accordance with the General Conditions, accepting the Code of Conduct and Economic Conditions documents of which the Client is aware. The Client hereby also authorizes, should the need arise, that the minor receives the required medical attention.
Reservation process and invoice:
The booking confirmation will be effective only with the proof of payment.
In order to give maximum security to the payment system, we use secure payment systems from leading financial institutions in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial institution. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected. We also have the SSL online transaction security certificate (Let’s Encrypt Authority X3) As a complementary measure in order to prevent fraud through the Internet, we reserve the right to verify the personal data provided by the client as well as to adopt the measures it deems appropriate.
For any doubt related with your reservation and invoice please contact: reservations@rafanadalacademy.com
Thank you very much.
Legal Notice and Privacy Policy According to GDPR- DETAILED INFORMATION
Accountable Parties
Who is responsible for collecting, processing and transferring your personal data?
CENTRE ESPORTIU DE MANACOR, S.L.
NIF: B-57717035
Mailing Address: Ctra. Calas de Mallorca s/n. 07500. Manacor. Illes Balears
Phone: (+34) 971.171.680
Contact email for data protection: rgpd@rafanadalacademy.com
Subject Line: Data Protection
Registration in the General Register of Companies, Activities and Tourist Establishments
Name: Rafa Nadal Sports Centre
Registration Number: CTE/7
Electronic Registry: L12E9391
Address: Carretera Calas de Mallorca Km. 1,2, s/n, MANACOR.
Bussiness Operator: CENTRE ESPORTIU MANACOR, SL (B57717035)
Owner of the Stablishment: CENTRE ESPORTIU MANACOR, SL (B57717035)
Purpose
What do we use your personal information for?
The information provided by interested parties is used for the following:
- Manage your reservation. Meaning, to process your decision to contract our accommodation services and the sports program.
- Send newsletters. Sends you news items about sports, our values and activities.
- Informs you about promotional advertising and answers your questions: Manages the information request and sends you advertising, commercial or promotional communication about our services.
No automated decisions or profiles are made with your personal information.
How long do we keep your data?
The personal data you provide is kept as long as the deletion is not requested by the interested party or as long as we need this information for administrative, accounting or tax purposes according to the regulation that enables us to do so.
Validation
What is the legitimacy of your data for?
The legal basis for processing your data is:
- Manages your reservation. Accepting and hiring the reservation service offered on the web for accommodations and/or the sports program or chosen activity.
- Sends newsletters. Your express consent, derived from your voluntary subscription in the section ‘subscribe to our weekly newsletters’ that you can cancel at any time as detailed in the rights section.
- Inform you about promotional advertising and answer your questions: Manages your request through the web form and sends advertising, commercial or promotional communications about our services. You express given consent through the activation of the box located on the web contact form. Without this, it is impossible to send us data in a consensual manner. This acceptance states clearly that you manifest freely the willingness to be informed specifically and unequivocally as an interested party, allowing us to process your personal information, so we can keep a copy until you revoke it. You can withdraw your consent as set forth in the rights section.
Recipients
Who do we send your personal information to?
Group of companies and/or partners for the provision of services:
Rafa Nadal Academy By Movistar
Rafa Nadal Museum Xperience
Sport Residence
Sport Cafe
Blog
CENTRE ESPORTIU DE MANACOR, S.L.
NIF: B-57717035
Mailing address: Ctra. Calas de Mallorca s/n. 07500. Manacor. Illes Balears
Phone: (+34) 971.171.680
Contact email for data protection: rgpd@rafanadalacademy.com
Subject line: Data protection
Official Department for Data Protection
Email: rgpd@rafanadalacademy.com
AISCHOOL
THE ACADEMY COLEGIO BILINGÜE, S.L
NIF: B-07600992
Mailing address: Camí Son Ametler Vell, 250. 07141. Marratxi. Illes Balears
Phone: (+34) 971.17.16.76
Contact email for data protection: rgpd@rafanadalacademy.com
Subject line: Data protection
Official Department for Data Protection
Email: rgpd@rafanadalacademy.com
SPORTTIME
FITNESS MANACOR SL
NIF: B-57941502
Mailing address: Ctra. Calas de Mallorca s/n. 07500. Manacor. Illes Balears
Phone: (+34) 971.17.16.78
Contact email for data protection: rgpd@rafanadalacademy.com
Subject line: Data Protection
Official Department for Data Protection
Email: rgpd@rafanadalacademy.com
UTE CENTRE TECNIFICACIO MANACOR
UTE CENTRE TECNIFICACION MANACOR
NIF: U57871451
Mailing address: Ctra. Calas de Mallorca s/n. 07500. Manacor. Illes Balears
Phone: (+34) 971.17.16.78
Contact email for data protection: rgpd@rafanadalacademy.com
Official Department for Data Protection
Email: rgpd@rafanadalacademy.com
Companies in charge of managing the booking engine and the online store:
Booking for Sport Residence
NEOBOOKINGS, S.L.
NIF: B-57298010
E-mail: info@neobookings.com
Telf: 902 88 66 23
Fax: 971 34 08 22
Ibiza C/ Menéndez Pidal, 14 | Sant Antoni de Portmany (07820) | IBIZA
BarcelonaAv. Francesc Marimon, 90 | Esparreguera (08292) | BARCELONA
OPEN ROOM TOURISM TECHNOLOGY SL
NIF: B57761470
C/Gremi d Hortalans 11 – Bloque 7 – 2ªPlanta – 07009, Palma de Mallorca (Baleares),
Phone: (+34) 971 227 997
Contact email: info@open-room.com
Official store for the Rafa Nadal Academy by Movistar
shop.rafanadalacademy.com
CLICKENNET – ISAAC SERRA SANSÓ
NIF: 41537818-W
Mailing address: C/Bosch, 27. 07500. Manacor
Phone: (+34) 971 55 04 81
Email: info@clickennet.com
Rights
What are your rights when you provide us with your information?
Anyone has the right to obtain confirmation about how we treat his or her personal data. Interested individuals have the right to:
- find out what their information is used for and for how long it is stored, whether automated decisions are made or profiles are drawn up and their impact (see section on intent).
- submit a claim to the Spanish Agency for Data Protection www.agpd.es if they believe that we are violating their rights.
- access their personal information, as well as request the correction of inaccurate or incomplete data.
- request limitation among other reasons, information that is no longer necessary for their collection or if they are against using this data due to unlawful processing or revocation of consent.
- request the limitation of data processing of their information, in which case we will only store this for that year or in the defense of claims.
- request portability of your information to other service providers, whenever it’s technically possible.
- in certain circumstances, when such processing is aimed at direct marketing, and for reasons related to your particular situation, you can refuse the processing of your data. In this case we can stop processing the data, except for compelling legitimate reasons, or to exercise or defense of possible claims.
Origin
How do we obtain your information?
The personal data processed at CENTRE ESPORTIU MANACOR SL, through the web comes only from contact forms, cookies used, the online store and your newsletter request.
The categories of data are used: for contact forms:
- Identification and contact information: name, phone and Email.
Regarding management booking by the booking engine and the sale of online products:
- Identification and contact information: name, surname, mailing address, email, phone, bank details or credit card.
Additional information about cookies
Cookies used on this website
In accordance with the obligation provided for in art. 22.2 of Law 34/2002, dated July 11, regarding the information society and electronic commerce services, you are informed that this website uses cookies.
WHAT’S A ‘COOKIE’?
A cookie is a very small encrypted text file that a web server can save on a computer’s hard drive to store information about the user. It can only be read by the website that sends it to the team.
Usually, websites use cookies to obtain statistical information about their web pages, and analyze the behavior of their customers.
A cookie is not an executable file nor can it propagate or contain a virus, and it cannot be longer than 4,000 characters.
WHICH ONES ARE USED AT THE RAFA NADAL SPORTS CENTRE?
We use cookie sessions to identify users and maintain their identification status. Cookie sessions are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and joint statistics that allow us to analyze the way users use our website, in order to improve it.
THIRD PARTY COOKIES ON THE RAFA NADAL SPORTS CENTRE WEB
Certain cookies are not installed by CENTER ESPORTIU MANACOR SL, but by third parties who offer specific services to the user. Given that these third parties are the ones who carry out their implementation, blocking and uninstalling them is governed by their specific conditions and mechanisms. Below is a description of third party cookies authorized to place cookies on our web page:
Analytic cookies: collects statistical data from the activity on the web. They serve to measure, analyze and create data reports, in order to understand and optimize the use of the website. (Google Analytics)
Advertising cookies: user browsing interests, expressed preferences, interaction with the website, displayed and open ads as well as browsed web pages. Optimization of advertising spaces offered on websites that offer advertisements of interest to users, identify the effectiveness of advertising campaigns and improve them. (Google Adwords).
Affiliated Cookies: allow us to track visits from other websites where RAFA NADAL SPORTS CENTER has an affiliation contract with the website that visits or blocks third-party advertising cookies.
HOW TO MANAGE ‘COOKIES’ ON THE BROWSER?
Through these links you can acquire information on how to configure your browser:
Firefox Thunderbird (https://support.mozilla.org/es/kb/cookies-informacion-que-lossitiosweb-guardan-en-?redirectlocale=en-US&redirectslug=Cookies
(https://support.mozilla.org/es/kb/cookies-informacion-que-lossitios-web-guardan-en-?redirectlocale=en-US&redirectslug=Cookies))
Internet Explorer (http://windows.microsoft.com/en-US/internet-explorer/deletemanagecookies# ie=ie- 11 (http://windows.microsoft.com/en-US/internet-explorer/deletemanagecookies#ie=ie- 11))
Google Chrome: (https://support.google.com/chrome/answer/95647?hl=es
(https://support.google.com/chrome/answer/95647?hl=es))
Please keep in mind that not allowing certain cookies may affect the quality of your experience on our websites.
HOW CAN WE OBTAIN YOUR PERMISSION TO USE COOKIES AND HOW CAN WE USE THEM?
The user expressly accepts that this website uses its own and third party ‘cookies’ to offer a better experience and service. When browsing or using our services, the user accepts the use of ‘cookies’. However, the user has the option to prevent the generation of ‘cookies’ and the elimination of cookies by selecting the corresponding option on their browser. In case of blocking the use of ‘cookies’ on your browser it is possible that some services or features may not be available on the website. Our own Cookies are understood as: Those that are sent to the user’s device from a computer or domain managed by the editor and provided from the service by the user who has requested it.
When technically possible and effective, the recipient’s consent for accepting the processing of the data may be facilitated by using the appropriate parameters of the browser or other applications, provided that it must proceed to its configuration during the installation or update through an Express action for the intended purpose.
The foregoing shall not prevent the possible storage or access of a technical nature solely for the purpose of transmitting a communication over an electronic communications network, for the strict necessary extent, or the provision of a service from the information provider that is expressly requested by the recipient.
In this sense, we also inform you that the cookies used for any of the following purposes are exempt from compliance from the obligations established in article 22.2 of the LSSI:
-Only allow communication between the user’s device and the network.
-Strictly provide a service that has been requested by the user.
-We can conclude that the excluded cookies are those intended for:
-Cookies for «user input»
-Cookies to authenticate or identify the user (for only one session)
-Cookies for the user’s security.
-Cookies for the use of a multimedia session
-Cookies to balance the load of a session
-Cookies for customizing the user’s interface
-Cookies for plug-in to exchange social content
The user expressly accepts that this website uses its own and third party ‘cookies’ to offer a better experience and service. When browsing or using our services, the user accepts our use of ‘cookies’. However, the user has the option to prevent the generation of ‘cookies’ and the elimination of cookies by selecting the corresponding option in their browser. In case of blocking the use of ‘cookies’ on your browser it may be possible that some services or features of the website may not be available.
Terms of use and service use
Making proper use of the service.
The terms of use and use of this website are subject to the laws in force and to the principles of good faith and unlawful use by the user. Any type of action that harms CENTER ESPORTIU MANACOR SL and is contrary to this Legal Notice is prohibited.
The user agrees to use this service without incurring in activities that may be considered illegal or unlawful, that infringe the rights of CENTER ESPORTIU MANACOR SL or third parties, or that may damage, disable, overload or deteriorate the service or prevent the normal use of the service to other users.
Content request
The user must refrain from making requests for content offered through the use of this website for procedures other than those that have been made available, other than those indicated on the website or other than those commonly used on the Internet, provided that they do not entail a risk of rendering the service or its contents unusable.
Prohibitions
The use of this website for illegal or unauthorized or authorized purposes is prohibited and without limitation:
Any form of violation of third party rights (right to privacy, the images, intellectual, industrial and commercial property rights, etc.).
Make use of the contents of this website, any type of advertising such as sending unsolicited emails (spam) or similar communication.
Introduce computer viruses, defective files, or any other software or computer programs that may damage or cause unauthorized alterations of the content or systems accessible through this web page.
Intellectual and industrial property
The rights of reproduction, distribution and public communication of the website are the property of CENTER ESPORTIU MANACOR SL. All texts, designs, content, structure, databases, logos, source codes and other elements of the website are protected by legislation and international treaties are in force on the subject.
CENTRE ESPORTIU MANACOR SL holds all the intellectual property rights necessary to exploit the website and the set of elements that make it up.
Any reproduction, distribution, public communication, transformation or any other form of exploitation of all or part of the website content, electronic means or otherwise, is strictly prohibited.
Violation of these rights will lead to the exercise of the corresponding legal, civil and/or criminal procedures. CENTER ESPORTIU MANACOR SL. is the owner of the trademarks, logos and domain names associated with the Services provided through its website, the reproduction or unauthorized use thereof is strictly prohibited.
Extension of liability and jurisdiction
The user is solely responsible for the infractions that may be incurred or the damages that may be caused to third parties due to the improper or illegitimate use of the website, possible damages or harm that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic or computer systems, motivated by causes beyond the company control, delays or blockages in the use of such systems caused by deficiencies or overloading of telephone lines, overloading the Internet system or other electronic systems.
Users make use of hyperlinks at their own risk. The links that appear on the website to other pages are established purely for informative purposes and do not imply any type of association with the linked websites, nor does it recommend products or services offered by those pages.
CENTRE ESPORTIU MANACOR SL. does not guarantee either the conditions, or the legality of the content, or the correct provision of services offered to users by third parties, which may be accessed through links established in these pages. CENTER ESPORTIU MANACOR SL. is not responsible for the hyperlinks that their clients may create through their web pages. CENTER ESPORTIU MANACOR SL. waves liability for “cookies” that third parties may install on the hard drives of the user’s computer. CENTER ESPORTIU MANACOR SL. is not liable for typographical errors or inaccuracies that may be seen in the contents of your website. Ultimately, the user is solely responsible for the use made of the services, content, links and hypertext included in the website.
Spanish legislation shall apply for any litigious issues that may arise regarding the interpretation, application and/or compliance with this Legal Notice, as well as the claims that may arise from its use. The involved parties agree to submit to the jurisdiction of the Spanish Courts and Tribunals in case of conflict, expressly waiving any other jurisdiction that may correspond to them.